Help Centre - Registrations

Activity register

New applicants

Apply for an activity register via our online shop.

Application updates

Applications are currently taking up to 28 working days from the date submitted to us. If your order is over this time scale, we’re sorry for the delays and request you notify us on our orders over 28 working days page. Our customer service team will take a look into this as soon as possible for you.

Need to contact us via phone?

We recommend that you use the forms to resolve your query, however, if it is not possible to do so via this route then you can call us on 01296 318540 - please note there is a high demand on our phone lines so you may experience delays if you try and call.

Addition of a Kennel Name

New applicants

Apply for an addition of a kennel name to an existing dog name via our online shop.

Application updates

Applications are currently taking up to 28 working days to process from the date submitted to us. If your order is over this time scale, we’re sorry for the delays and request you notify us on our orders over 28 working days page. Our customer service team will take a look into this as soon as possible for you.

Need to contact us via phone?

We recommend that you use the forms to resolve your query, however, if it is not possible to do so via this route then you can call us on 01296 318540 - please note there is a high demand on our phone lines so you may experience delays if you try and call.

Authority to compete

New applicants

Apply for an authority to compete via our online shop.

Application updates

Applications are currently taking up to 28 working days from the date submitted to us. If your order is over this time scale, we’re sorry for the delays and request you notify us on our orders over 28 working days page. Our customer service team will take a look into this as soon as possible for you.

Need to contact us via phone?

We recommend that you use the forms to resolve your query, however, if it is not possible to do so via this route then you can call us on 01296 318540 - please note there is a high demand on our phone lines so you may experience delays if you try and call.

Breed Record Supplement (BRS)
Our existing turnaround times for producing the Breed Record Supplement are as follows:
  • Q1 Breed Record Supplement - January – March registrations will appear in the Q1 Breed Record Supplement which will be printed and delivered during September
  • Q2 Breed Record Supplement - April – June registrations will appear in Q2 Breed Record Supplement which will be printed and delivered during December
  • Q3 Breed Record Supplement - July – September registrations will appear in Q3 Breed Record Supplement which will be printed and delivered during March
  • Q4 Breed Record Supplement - October – December registrations will appear in Q4 Breed Record Supplement which will be printed and delivered during June
We are sorry for the delays you are experiencing and we are working hard to reduce this time frame. Please do not contact us prior to these time frames, as we will be unable to provide an additional update. If your order is over two weeks from when the estimated delivery is scheduled, please contact Publications Mailbox .

Need to contact us via phone?

We recommend that you use the forms to resolve your query, however, if it is not possible to do so via this route then you can call us on 01296 318540 - please note there is a high demand on our phone lines so you may experience delays if you try and call.

Change of ownership

New applicants

Apply for a change of ownership via our online shop. 

I don't have the change of ownership document?

In order to change ownership you will need to have a copy of the change of ownership document. You will need to contact the previous owner to obtain this if you do not already have a copy. 

The change of ownership number doesn't work?

Please check carefully on your documents to make sure you are entering the details correctly. Please note codes do not contain the letter O, use the number zero. If you continue to experience problems when entering the unique ownership code and registration number then please complete and submit the hard copy form you have been provided with your dog registration via post instead.

Application updates

Applications are currently taking up to 28 working days to process from the date submitted to us. If your order is over this time scale, we’re sorry for the delays and request you notify us on our orders over 28 working days page. Our customer service team will take a look into this as soon as possible for you.

Need to contact us via phone?

We recommend that you use the forms to resolve your query, however, if it is not possible to do so via this route then you can call us on 01296 318540 - please note there is a high demand on our phone lines so you may experience delays if you try and call.

Dog name updates

New applicants

The only person who can change the name of a dog is the breeder. The name you see on the certificate is the Kennel Club name and not the pet name of your dog. If you would like to change the name you need to discuss this with the breeder and provide a signed letter from them. You have 3 months from when the dog is registered with us to request this change. For further information, and to fill out the form, please see our change of registered name of a dog page.

Application updates

Applications are currently taking up to 28 working days to process from the date submitted to us. If your order is over this time scale, we’re sorry for the delays and request you notify us on our orders over 28 working days page. Our customer service team will take a look into this as soon as possible for you.

Need to contact us via phone?

We recommend that you use the forms to resolve your query, however, if it is not possible to do so via this route then you can call us on 01296 318540 - please note there is a high demand on our phone lines so you may experience delays if you try and call.

Endorsements

New applicants

Apply for the removal or addition of an endorsement via our online shop. This link should not be used by a registered owner wanting to appeal against an endorsement believed to have been incorrectly placed. Please contact our breeder services team for further guidance on this process.

Application updates

Applications are currently taking up to 28 working days to process from the date submitted to us. If your order is over this time scale, we’re sorry for the delays and request you notify us by completing our endorsement delay form. Our customer service team will take a look into this as soon as possible for you.

Need to contact us via phone?

We recommend that you use the forms to resolve your query, however, if it is not possible to do so via this route then you can call us on 01296 318540 - please note there is a high demand on our phone lines so you may experience delays if you try and call.

Export

New applicants

Apply for the export pedigree via our online shop.

Application updates

Applications are currently taking up to 28 working days to process from the date submitted to us. If your order is over this time scale, we’re sorry for the delays and request you notify us on our orders over 28 working days page. Our customer service team will take a look into this as soon as possible for you.

Need to contact us via phone?

We recommend that you use the forms to resolve your query, however, if it is not possible to do so via this route then you can call us on 01296 318540 - please note there is a high demand on our phone lines so you may experience delays if you try and call.

Health test results
If you require your health results to be recorded, please email a clear copy of your dog’s test certificate to our health team.

Need to contact us via phone?

We recommend that you use the forms to resolve your query, however, if it is not possible to do so via this route then you can call us on 01296 318540 - please note there is a high demand on our phone lines so you may experience delays if you try and call.

I have lost my paperwork
If you have lost your paperwork such as a Change of Kennel Club Registered Ownership certificate and need a new copy please use our online shop to order a new one.
Import

New applicants

Apply for the registration of an imported dog via our online shop.

Application updates

Applications are currently taking up to 3 months to process from the date submitted to us. If your order is over this time scale, we’re sorry for the delays and ask that you notify us. Our customer service team will take a look into this as soon as possible for you.

Need to contact us via phone?

We recommend that you use the forms to resolve your query, however, if it is not possible to do so via this route then you can call us on 01296 318540 - please note there is a high demand on our phone lines so you may experience delays if you try and call.

Kennel name

New applicants

Apply for a kennel name via our online shop.

Application updates

Applications are currently taking up to 28 working days to process from the date submitted to us. If your order is over this time scale, we’re sorry for the delays and request you notify us on our orders over 28 working days page. Our customer service team will take a look into this as soon as possible for you.

Annual payment

If you need to pay for your annual kennel name maintenance, follow the steps below:

1. Go to the right-hand corner and click 'login'

 
2. Sign into your account 

 
3. Click on 'my subscriptions'






Need to contact us via phone?

We recommend that you use the forms to resolve your query, however, if it is not possible to do so via this route then you can call us on 01296 318540 - please note there is a high demand on our phone lines so you may experience delays if you try and call.

Litter application

New applicants

Apply for litter registration via our online shop.

Application updates

Applications are currently taking up to 28 working days to process from the date submitted to us. If your order is over this time scale, we’re sorry for the delays and request you notify us on our orders over 28 working days page. Our customer service team will take a look into this as soon as possible for you.

Need to contact us via phone?

We recommend that you use the forms to resolve your query, however, if it is not possible to do so via this route then you can call us on 01296 318540 - please note there is a high demand on our phone lines so you may experience delays if you try and call.

Managing your litter advert for Find a Puppy (if purchased in litter journey)

1. Once your litter has been approved you will be able to create your advert

2. Go to the right-hand corner and click 'login'

 
3. Click on 'my registrations'

 
4. Scroll down to the litter and select 'view litter details' on the litter you wish to advertise

 
5. Click on 'edit advert preferences'

6. You can upload up to four images with captions - these could be of the whole litter, dam/sire and individual puppies. One image can be selected as the main image – this is what will appear on the results tile in Find a Puppy

Need to contact us via phone?

We recommend that you use the forms to resolve your query, however, if it is not possible to do so via this route then you can call us on 01296 318540 - please note there is a high demand on our phone lines so you may experience delays if you try and call.

Managing your litter advert for Find a Puppy (if not purchased in litter journey)

1. If you prefer, you can create an advert for Find a Puppy after you have paid for your litter registration. This can be managed via your online account. First, you will need to wait for your litter to be approved and you will then be able to create your advert

2. Go to the right-hand corner and click 'login'

 
3. Click on 'my registrations'

 
4. Scroll down to the litter and select 'view litter details' on the litter you wish to advertise

 
5. Click on 'edit advert preferences'

6. Once here, you can purchase your advert

 
7. Once purchased, you will be presented with a screen which says 'manage your purchased litter advert'




Need to contact us via phone?

We recommend that you use the forms to resolve your query, however, if it is not possible to do so via this route then you can call us on 01296 318540 - please note there is a high demand on our phone lines so you may experience delays if you try and call.

Marking individual puppies as sold

1. Go to the right-hand corner and click 'login'

 
2. Click on 'my registrations'

 
3. Find the litter with the puppy you want to mark as sold

4. Scroll down to the litter and select 'view litter details'

 
5. Click on 'advert settings'

 
6. Click on the box which says 'sold'

7. The puppy will now be marked as sold

Need to contact us via phone?

We recommend that you use the forms to resolve your query, however, if it is not possible to do so via this route then you can call us on 01296 318540 - please note there is a high demand on our phone lines so you may experience delays if you try and call.

Neutered dog

New applicants

If your dog or bitch gets neutered, you can apply by completing our neutered dog application form.

Application updates

Applications are currently taking up to 28 working days to process from the date submitted to us. If your application is over this time scale, we’re sorry for the delays and request you notify us on our neutered dog delay page. Our customer service team will take a look into this as soon as possible for you.

Need to contact us via phone?

We recommend that you use the forms to resolve your query, however, if it is not possible to do so via this route then you can call us on 01296 318540 - please note there is a high demand on our phone lines so you may experience delays if you try and call.

Puppy buyer update

What is the status of my puppys registration?

We are not able to discuss a litter application with anyone other than the applicant/breeder. For any updates on the registration of your puppy we would recommend you contact your breeder directly or take a look at our dog look up which will show any litters currently regiesterd with us on the dam profile.  

How long is it taking to register litters?

Please be aware, a litter application can take up to 28 working days to be processed and the puppy registration certificates to be received by the breeder. Delays with Royal mail can also impact on our delivery times during busy times. 

Need to contact us via phone?

We recommend that you use the forms to resolve your query, however, if it is not possible to do so via this route then you can call us on 01296 318540 - please note there is a high demand on our phone lines so you may experience delays if you try and call.

Removing your litter advert for Find a Puppy

1. Go to the right-hand corner and click 'login'

 
2. Click on 'my registrations'

 
3. Find the litter you wish to remove

4. Scroll down to the litter and select 'view litter details' on the relevant litter

 
5. Click on 'advert settings'

 
6. Move the slider which says 'advert published' to deactivate the advert



Need to contact us via phone?

We recommend that you use the forms to resolve your query, however, if it is not possible to do so via this route then you can call us on 01296 318540 - please note there is a high demand on our phone lines so you may experience delays if you try and call.

Single dog breed register

New applicants

Apply for registration of a single dog on the breed register via our online shop.

Application updates

Applications are currently taking up to 28 working days to process from the date submitted to us. If your order is over this time scale, we’re sorry for the delays and request you notify us on our orders over 28 working days page. Our customer service team will take a look into this as soon as possible for you.

Need to contact us via phone?

We recommend that you use the forms to resolve your query, however, if it is not possible to do so via this route then you can call us on 01296 318540 - please note there is a high demand on our phone lines so you may experience delays if you try and call.

Can't find your answer?
Contact us via phone 01296 318540
.