Job opportunities

Dog giving a high five
Rachel Oates © / The Kennel Club

The primary objective of The Kennel Club is to improve in every way the welfare, health and general well-being of all dogs throughout their lives, through various research and educational programmes, and our charitable trust.

As an organisation we are committed to promoting and protecting dogs' varied roles in society and defending the interests of all dog owners.

If you have the relevant skills, an interest in dogs, and want to join our team, please read on.

Our central London office is located at Clarges Street, Mayfair, London, W1J 8AB.

Equal opportunities and diversity

The Kennel Club is committed to activities that promote the culture of equality of opportunity. We recognise the worth of every individual and appreciate the benefits to be gained from making full use of people's talents to enhance our business performance.

We are committed to ensuring that recruitment, selection, training, development and promotion procedures result in no job applicant or employee receiving less-favourable treatment on the grounds of:

  • race
  • colour
  • nationality
  • ethnic or national origin
  • religion or belief
  • disability
  • trade union membership or non membership
  • gender
  • sexual orientation or marital status
  • full-time/part-time status

The Kennel Club's objective is to ensure that individuals are selected, promoted and otherwise treated solely on the basis of their relevant aptitudes, skills and abilities. All employees are responsible for ensuring that our equal opportunities and diversity policy is adhered to.

Rewards and benefits

To work for The Kennel Club you need to be passionate about making a difference for dogs. We believe that the unique skills and dedicated work of our staff should be rewarded. Below are the benefits we offer our staff:

Learning and development

We aim to provide learning opportunities that support our business at individual, departmental and organisational level. We will provide training opportunities to permanent, temporary and part-time employees to maintain and improve work performance and development opportunities to support employees in realising their potential where opportunities exist within The Kennel Club.

We aim to create an environment where individuals are able to take responsibility for their own learning and development; an environment which recognises learning as an important element of organisational and individual achievement. We aim for continuous improvement in everything that we do. We have a dedicated learning and development team and offer financial support for professional and vocational qualifications, with five days' study leave provided.

Induction training

A structured induction plan will be provided by a manager for all new employees and where necessary for existing employees embarking on a new role. This will include an overview of The Kennel Club and on-the-job orientation. Seminars/workshops designed for inducting new employees are also organised by the human resources department.

Flexibility

We make every attempt to help colleagues achieve a work/life balance through flexible working practices. These can include many types of part-time working arrangements. The options available to colleagues will depend on individual circumstances, and the demands and priorities of the department in which employees are based.

Paid holiday

We offer a core annual leave entitlement of 22 days (pro rata) in addition to statutory holidays, increasing by one day per year up to 26 days per year. In addition to this, staff who work during the weekends of Crufts and Discover Dogs can opt to receive one and a half days' leave for each day worked. 

Well-being

The health and well-being of our staff is important to us. This is why we provide a number of health-related benefits for employees such as a healthcare cashback programme with the first level paid for by The Kennel Club. In addition to this, free eye tests are available for all staff, with a further £55 voucher given towards buying spectacles (dependent upon eye test results). All employees are able to benefit from an employee assistance programme, providing access to independent advisors and counsellors for staff and their immediate families. We have also set up an arrangement with an occupational health service to which we can refer staff if there are any health concerns.

Salaries

We offer salaries that reflect the market we operate in and regularly check ourselves against similar roles in other organisations.

Pension

It is never too early to plan for your retirement and whatever arrangements you have made already, our stakeholder pension scheme (provided by Legal and General) is a valuable addition to them, particularly as The Kennel Club will contribute too.

Life assurance

Free life assurance is provided to all staff working at The Kennel Club, at the rate of two times your annual basic salary in the event of death in service. If you are a member of our stakeholder pension scheme, this is three times your annual basic salary.

Interest-free season ticket loan

Travel can be expensive. To help you pay for your travel to work, you can apply for an interest-free season ticket loan for travel on buses, coaches and trains, with repayment made over 12 months through a deduction to your monthly salary. This is available to full-time staff members who have successfully completed their probation.

Long service and retirement

We are really proud of the length of time colleagues stay with us. To show our appreciation, we hold a special celebration upon 25 years service and for those who retire. The special person also receives a gift from The Kennel Club (previous gifts have included a flight to Thailand and a laptop computer).

Current vacancies

Client Services Advisors - Permanent

We are looking for Client Services Advisors to join our busy and vibrant Registrations Department.

Your role within the team will be to ensure that our customers have all the information they require and that they feel valued. 

To succeed in this role, you will be a forward-thinking and future focused administrator and will possess excellent oral and written skills.  You will also have extensive experience of working within a call-centre environment and handling inbound and outbound calls, with the ability to link and promote products.

The ability to work under pressure and to tight deadlines is a must, as is the ability to work with KPI’s (Key Performance Indicators). 

You will have good working knowledge of Microsoft packages, web-based systems (including web chat and CRM systems).

To excel in this role, you will have the ability to work alongside other members of the team and take ownership for the tasks that you are given.

Excellent time management and organisational skills are a must to succeed in this role, alongside the desire to assist the department to grow moving forward.  You will need to be reliable and flexible with a can-do attitude and be respectful when dealing with internal and external customers. 

An interest and knowledge in the canine world would be useful but not essential as full product training will be given.

Can you provide a first-class level of service to our customers?  If so, then we want to hear from you.

If you are interested in applying for one of the positions, please send your CV and cover letter explaining why you are suitable for the position, please send via email jobs@thekennelclub.org.uk. Further information can be requested from this email address.

Closing date for applications is 19 May 2021.

Customer Experience Manager – Permanent

Commercial Operations Department
Based in Aylesbury

The Kennel Club is the largest organisation in the UK devoted to promoting dog health, welfare and training.  We run the world’s largest dog event, Crufts as well as the UK’s largest registration database for pedigree and crossbreed dogs and the Petlog database, which is one of the UK’s biggest reunification service for microchipped animals. 

We are looking for a Customer Experience Manager to join our busy Commercial Operations Department based in our Aylesbury office.  This is a full time permanent position, offering a competitive salary and wider benefits. This is a great opportunity to work with a highly respected organisation and to make a real difference to our customer’s experience. 

You will be responsible for managing all aspects of quality management for this varied team whilst creating a robust framework to record data.  You will capture non conformities and design corrective actions.  Using your strong analytical skills you will encapsulate customer satisfaction and create processes to address the findings, ensuring a continuous journey of improvement.

You will manage the on-boarding of new team members and liaise closely with the Learning & Development team to create a bespoke training programme for the team to drive continuous improvement and enhance the their skills.

Using your strong communication and influencing skills to deliver data both verbally and in writing to a wide audience.  These skills will also be invaluable in dealing with complaint resolution.

The successful candidate will be a good team player whilst being able to work on their own initiative to achieve deadlines. 

If you are interested in applying for this position, please send your CV and a covering letter explaining why you are suitable for this role to jobs@thekennelclub.org.uk by Wednesday 21 April . Further information can be requested from this email address.

Assistant Manager – Call Centre - Permanent

Commercial Operations Department
Based in Aylesbury

The Kennel Club is the largest organisation in the UK devoted to promoting dog health, welfare and training.  We run the world’s largest dog event, Crufts.  As well as operate the UK’s largest register for pedigree and crossbreed dogs and the Petlog database, which is one of the UK’s biggest reunification service for microchipped animals. 

We are looking for an Assistant Manager within our Call Centre, to join our busy Commercial Operations Department based in our Aylesbury office.  This is a full-time permanent position, offering a competitive salary and wider benefits. This is a great opportunity to work within a highly respected organisation and to make a real difference to our Registration and Petlog service delivery.

You will be accountable for ensuring sufficient resourcing of the Call Centre.  You will be responsible for the production of service and performance data in line with our set KPI’s, this will set the benchmark for team performance.  You will also be responsible for ensuring the team successfully deliver all inbound and outbound call support for both The Kennel Club and Petlog service. 

Using your strong communication skills, you will lead and motivate the team to achieve a quality delivery of services ensuring a continuous journey of improvement.

The successful candidate will be a good team player whilst being able to work on their own initiative to achieve deadlines. 

Can you provide a first-class level of service to our customers?  If so, then we want to hear from you.

If you are interested in applying for this position, please send your CV and a covering letter explaining why you are suitable for this role to jobs@thekennelclub.org.uk by Friday 21 May. Further information can be requested from this email address.

Assistant Manager – Core Services & Customer Support Team - Permanent

Assistant Manager – Core Services & Customer Support Team 
Commercial Operations Department
Based in Aylesbury

The Kennel Club is the largest organisation in the UK devoted to promoting dog health, welfare and training.  We run the world’s largest dog event, Crufts.  As well as operate the UK’s largest register for pedigree and crossbreed dogs and the Petlog database, which is one of the UK’s biggest reunification service for microchipped animals. 

We are looking for an Assistant Manager within our Core Services & Customer Support Team, to join our busy Commercial Operations Department based in our Aylesbury office.  This is a full-time permanent position, offering a competitive salary and wider benefits. This is a great opportunity to work within a highly respected organisation and to make a real difference to our Registration and Petlog service delivery.

You will be accountable for ensuring sufficient resourcing of the Core Services & Customer Support team.  You will be responsible for the production of service and performance data in line with our set KPI’s, this will set the benchmark for team performance.  You will also be responsible for ensuring the team successfully deliver all online and paper applications for both The Kennel Club and Petlog service. 

Using your strong written and verbal communication skills, you will lead and motivate the team to achieve a quality delivery of services ensuring a continuous journey of improvement.

The successful candidate will be a good team player whilst being able to work on their own initiative to achieve deadlines. 

Can you provide a first-class level of service to our customers?  If so, then we want to hear from you.

If you are interested in applying for this position, please send your CV and a covering letter explaining why you are suitable for this role to jobs@thekennelclub.org.uk by Friday 21 May. Further information can be requested from this email address.

Team Leader – Permanent

Commercial Operations Department
Based in Aylesbury

The Kennel Club is the largest organisation in the UK devoted to promoting dog health, welfare and training.  We run the world’s largest dog event, Crufts as well as the UK’s largest registration database for pedigree and crossbreed dogs and the Petlog database, which is one of the UK’s biggest reunification service for microchipped animals. 

We are looking for a Team Leader to join our busy Commercial Operations Department based in our Aylesbury office.  This is a full time permanent position, offering a competitive salary and wider benefits. This is a great opportunity to work with a highly respected organisation and to make a real difference to our Registration and Petlog service delivery.

You will be accountable for the delivery of performance data which will set the benchmark for the team performance.  You will also be responsible for ensuring the team successfully deliver all administrative, call support and case management services for both The Kennel Club and Petlog service to our set of KPIs. 

Using your strong communication skills, you will lead and motivate the team to achieve a quality delivery of services ensuring a continuous journey of improvement.

The successful candidate will be a good team player whilst being able to work on their own initiative to achieve deadlines. 

If you are interested in applying for this position, please send your CV and a covering letter explaining why you are suitable for this role to jobs@thekennelclub.org.uk by Friday 21 May. Further information can be requested from this email address.

Training Officer - Permanent

Commercial Operations Department
Based in Aylesbury

We are looking for a Training Officer to join our busy and vibrant Commercial Operations Department.

Your role will be to deliver ongoing training framework to our dedicated team across Kennel Club Registration and Petlog products and services.

To succeed in this role, you will have the ability to motivate and support team members and possess excellent oral and written skills.  You will also have extensive experience of our Kennel Club Registrations and Petlog products.

The ability to deliver training, produce materials, schedule framework and skills matrix across the team is a must.  You will also work with the quality team to schedule new and evolving training needs.

You will have good working knowledge of Microsoft packages and web-based systems.

To excel in this role, you will have the ability to work alongside other members of the team and take ownership for the tasks that you are given.

Excellent time management and organisational skills are a must to succeed in this role, alongside the desire to assist the department to grow moving forward.  You will need to be reliable and flexible with a can-do attitude/

If you are interested in applying for one of the positions, please send your CV and cover letter explaining why you are suitable for the position to  jobs@thekennelclub.org.uk. Further information can be requested from this email address. Closing date for applications is Friday 21 May.

Quality Assurance Officer (Registrations) – Permanent

Commercial Operations Department
Based in Aylesbury

The Kennel Club is the largest organisation in the UK devoted to promoting dog health, welfare and training.  We run the world’s largest dog event, Crufts as well as the UK’s largest registration database for pedigree and crossbreed dogs and the Petlog database, which is one of the UK’s biggest reunification service for microchipped animals. 

We are looking for a Quality Assurance Officer (Registrations) to join our busy Commercial Operations Department based in our Aylesbury office.  This is a full time permanent position, offering a competitive salary and wider benefits. This is a great opportunity to work with a highly respected organisation and to make a real difference to our customer’s experience. 

You will be responsible for quality assurance across The Kennel Club Registrations products and services.  Working within the Customer Experience team, you will capture non-conformities and design corrective actions.  Using your strong analytical skills, you will support the creation of processes to address the findings, ensuring a continuous journey of improvement.

You will support complaint escalation through to resolution, ensuring relevant stakeholders are engaged and kept updated throughout whilst ensuring the route cause is analyse and further action taken where necessary.

The successful candidate will be a good team player whilst being able to work on their own initiative to achieve deadlines. 

If you are interested in applying for this position, please send your CV and a covering letter explaining why you are suitable for this role to jobs@thekennelclub.org.uk by Friday 21 May. Further information can be requested from this email address.

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