Job opportunities

Dog giving a high five
Rachel Oates © / The Kennel Club

The primary objective of The Kennel Club is to improve in every way the welfare, health and general well-being of all dogs throughout their lives, through various research and educational programmes, and our charitable trust.

As an organisation we are committed to promoting and protecting dogs' varied roles in society and defending the interests of all dog owners.

If you have the relevant skills, an interest in dogs, and want to join our team, please read on.

We have two offices, one in London located at 10 Clarges Street, Mayfair, London, W1J 8AB and another in Aylesbury located at Kennel Club House, Gatehouse Way, Aylesbury, HP19 8DB.

Equal opportunities and diversity

The Kennel Club is committed to activities that promote the culture of equality of opportunity. We recognise the worth of every individual and appreciate the benefits to be gained from making full use of people's talents to enhance our business performance.

We are committed to ensuring that recruitment, selection, training, development and promotion procedures result in no job applicant or employee receiving less-favourable treatment on the grounds of:

  • race
  • colour
  • nationality
  • ethnic or national origin
  • religion or belief
  • disability
  • trade union membership or non membership
  • gender
  • sexual orientation or marital status
  • full-time/part-time status

The Kennel Club's objective is to ensure that individuals are selected, promoted and otherwise treated solely on the basis of their relevant aptitudes, skills and abilities. All employees are responsible for ensuring that our equal opportunities and diversity policy is adhered to.

Rewards and benefits

To work for The Kennel Club you need to be passionate about making a difference for dogs. We believe that the unique skills and dedicated work of our staff should be rewarded. Below are the benefits we offer our staff:

Learning and development

We aim to provide learning opportunities that support our business at individual, departmental and organisational level. We will provide training opportunities to permanent, temporary and part-time employees to maintain and improve work performance and development opportunities to support employees in realising their potential where opportunities exist within The Kennel Club.

We aim to create an environment where individuals are able to take responsibility for their own learning and development; an environment which recognises learning as an important element of organisational and individual achievement. We aim for continuous improvement in everything that we do. We have a dedicated learning and development team and offer financial support for professional and vocational qualifications, with five days' study leave provided.

Induction training

A structured induction plan will be provided by a manager for all new employees and where necessary for existing employees embarking on a new role. This will include an overview of The Kennel Club and on-the-job orientation. Seminars/workshops designed for inducting new employees are also organised by the human resources department.

Flexibility

We make every attempt to help colleagues achieve a work/life balance through flexible working practices. These can include many types of part-time working arrangements. The options available to colleagues will depend on individual circumstances, and the demands and priorities of the department in which employees are based.

Paid holiday

We offer a core annual leave entitlement of 22 days (pro rata) in addition to statutory holidays, increasing by one day per year up to 26 days per year. In addition to this, staff who work during the weekends of Crufts and Discover Dogs can opt to receive one and a half days' leave for each day worked. 

Well-being

The health and well-being of our staff is important to us. This is why we provide a number of health-related benefits for employees such as a healthcare cashback programme with the first level paid for by The Kennel Club. In addition to this, free eye tests are available for all staff, with a further £55 voucher given towards buying spectacles (dependent upon eye test results). All employees are able to benefit from an employee assistance programme, providing access to independent advisors and counsellors for staff and their immediate families. We have also set up an arrangement with an occupational health service to which we can refer staff if there are any health concerns.

Salaries

We offer salaries that reflect the market we operate in and regularly check ourselves against similar roles in other organisations.

Pension

It is never too early to plan for your retirement and whatever arrangements you have made already, our stakeholder pension scheme (provided by Legal and General) is a valuable addition to them, particularly as The Kennel Club will contribute too.

Life assurance

Free life assurance is provided to all staff working at The Kennel Club, at the rate of two times your annual basic salary in the event of death in service. If you are a member of our stakeholder pension scheme, this is three times your annual basic salary.

Interest-free season ticket loan

Travel can be expensive. To help you pay for your travel to work, you can apply for an interest-free season ticket loan for travel on buses, coaches and trains, with repayment made over 12 months through a deduction to your monthly salary. This is available to full-time staff members who have successfully completed their probation.

Long service and retirement

We are really proud of the length of time colleagues stay with us. To show our appreciation, we hold a special celebration upon 25 years service and for those who retire. The special person also receives a gift from The Kennel Club (previous gifts have included a flight to Thailand and a laptop computer).

Current vacancies

Business Services Assistant
Business Services Assistant
Business Support Services and Facilities Department
Based location: Aylesbury office 
Permanent - Full-Time contract 

An opportunity has arisen in the Business Support Services and Facilities Department for a Business Services Assistant to join our busy and varied department in Aylesbury.

The purpose of the role

The primary objective of The Kennel Club is to improve in every way the welfare, health, and general wellbeing of all dogs throughout their lives, by means of various research and educational programmes, and our Charitable Trust. The Kennel Club is an organisation committed to promoting and protecting dogs’ varied roles in society and defending the interests of all dog owners.

What the role involves:

To ensure that our customers both internal and external have all the information and support they need ensuring that they feel valued.

The ideal candidate will have:
  • Excellent communication skills both written skills and verbal
  • Ability to work KPIs (Key Performance Indicators)
  • Experience with Microsoft packages and web-based systems
  • Understanding of processing payments accurately
  • Ability to work under pressure and to tight deadlines
We are looking for a Business Service Assistant who can work alongside other members of the team and take ownership of the tasks that are assigned. Someone who is reliable and flexible, as the department covers various aspects, supporting the many areas of the organisation. An interest and knowledge in the canine world would be useful but is not essential as full product training will be given.

What we can offer:
  • Competitive salary
  • Generous contributory pension scheme
  • Interest-free season ticket loan
  • Life assurance and healthcare cash plan
  • 22 days annual leave plus bank holidays, increasing by one day after every full year of service up to a maximum of 26 days
It's an exciting time to join The Kennel Club as we begin the next stage in our journey, ensuring that we adapt and remain future-focused while retaining and celebrating our heritage.

The application process

If you are interested in applying for this position, please send your CV and a covering letter explaining why you are suitable for this role to this email address by Wednesday 15 June 2022. Further information can be requested from this email address.

Please be advised that if you are a member of The Kennel Club and are successful in your application you will be required to relinquish your membership.
Client Services Adviser – Core Services
Client Services Advisor – Core Services
Commercial Operations Department
Based location: Aylesbury office and home as required
Permanent - Full-Time contract 

Can you provide a first-class level of service to our customers? If so, then we want to hear from you.

An opportunity has arisen in the Commercial Operations Department for a Client Services Advisor.

The purpose of the role

The primary objective of The Kennel Club is to improve, in every way the welfare, health, and general wellbeing of all dogs throughout their lives. By means of various research and educational programmes, and our Charitable Trust. The Kennel Club is an organisation committed to promoting and protecting dogs’ varied roles in society and defending the interests of all dog owners.

What the role involves

Your role within the team will be to ensure that our customers have all the information they require and that they feel valued.

The ideal candidate will have:
  • Experience of working within a call–centre environment, inbound and outbound calls
  • Ability to link and promote products
  • Experience in supporting customers with web-related related services
  • Excellent communication skills, both written and verbal
  • Ability to work under pressure and work to tight deadlines
  • Ability to work with KPIs (Key Performance Indicators)
  • Experience with Microsoft packages and web-based systems (including web chat and CRM systems)
  • Ability to effectively resolve conflicts and complaints
We are looking for a Client Services Advisor who has excellent time management and organisational skills, alongside the desire to assist the department to grow moving forward. You will need to be reliable and flexible with a can-do attitude and be respectful when dealing with internal and external customers. To excel in this role, you will have the ability to work alongside other members of the team and take ownership of the tasks you are given.

An interest and knowledge in the canine world would be useful but not essential as full product training will be given.

What we can offer as a Client Services Advisor:
  • Competitive salary
  • Flexible working (home and office-based)
  • Generous contributory pension scheme 
  • Interest-free season ticket loan
  • Life assurance and healthcare cash plan
  • 22 days annual leave plus bank holidays, increasing by one day after every full year of service up to a maximum of 26 days
It's an exciting time to join The Kennel Club as we begin the next stage in our journey, ensuring that we adapt and remain future-focused while retaining and celebrating our heritage.

The application process

If you are interested in applying for this position, please send your CV and a covering letter explaining why you are suitable for this role to this email address By 19 June 2022. Further information can be requested from this email address.

Please be advised that if you are a member of The Kennel Club and are successful in your application you will be required to relinquish your membership.
Business Services Assistant - Temporary Maternity Cover
Business Services Assistant
Business Support Services and Facilities Department
Based location: Aylesbury office 
Temporary Maternity Cover - Full Time

An opportunity has arisen in the Business Support Services and Facilities Department for a Business Services Assistant maternity cover, to assist our busy and varied department in Aylesbury on a temporary basis.

The purpose of the role

The primary objective of The Kennel Club is to improve, in every way the welfare, health, and general wellbeing of all dogs throughout their lives, by means of various research and educational programmes, and our Charitable Trust. The Kennel Club is an organisation committed to promoting and protecting dogs’ varied roles in society and defending the interests of all dog owners.

What the role involves

To ensure that our customers both internal and external have all the information and support they need ensuring that they feel valued.

The ideal candidate will have
  • Excellent communication skills both written skills and verbal
  • Ability to work to KPI’s (Key Performance Indicators)
  • Experience with Microsoft packages and web-based systems
  • Understanding of processing payments accurately
  • Ability to work under pressure and to tight deadlines
We are looking for a Business Service Assistant who can work alongside other members of the team and take ownership of the tasks that are assigned. Someone who is reliable and flexible, as the department covers various aspects, supporting the many areas of the organisation. An interest and knowledge in the canine world would be useful but is not essential as full product training will be given.

What we can offer:
  • Competitive salary
  • Generous contributory pension scheme 
  • Interest-free season ticket loan
  • Life assurance and healthcare cash plan
  • 22 days annual leave plus bank holidays, increasing by one day after every full year of service up to a maximum of 26 days
It's an exciting time to join The Kennel Club as we begin the next stage in our journey, ensuring that we adapt and remain future-focused while retaining and celebrating our heritage.

The application process

If you are interested in applying for this position, please send your CV and a covering letter explaining why you are suitable for this role to this email address by Wednesday 15 June 2022. Further information can be requested from this email address.

Please be advised that if you are a member of The Kennel Club and are successful in your application you will be required to relinquish your membership.
Client Services Advisor – Call Centre

Client Services Advisor – Call Centre
Commercial Operations Department
Based Location: Aylesbury and home as required
Permanent - Full-Time contract 

Can you provide a first-class level of service to our customers? If so, then we want to hear from you.

An opportunity has arisen in the Commercial Operations Department for a Client Services Advisors.

The purpose of the role

The primary objective of The Kennel Club is to improve in every way the welfare, health, and general wellbeing of all dogs throughout their lives, by means of various research and educational programmes, and our Charitable Trust. The Kennel Club is an organisation committed to promoting and protecting dogs’ varied roles in society and defending the interests of all dog owners.

What the role involves

Your role within the team will be to ensure that our customers have all the information they require and that they feel valued.

The ideal candidate will have:
  • Experience working within a call–centre environment, inbound and outbound calls
  • Ability to link and promote products
  • Excellent communication skills, both written and verbal
  • Ability to work under pressure and work to tight deadlines
  • Ability to work with KPI’s (Key Performance Indicators)
  • Experience with Microsoft packages and web-based systems (including webchat and CRM systems)
We are looking for a Client Services Advisor who has excellent time management and organisational skills are a must to succeed in this role, alongside the desire to assist the department to grow moving forward. You will need to be reliable and flexible with a can-do attitude and be respectful when dealing with internal and external customers. To excel in this role, you will have the ability to work alongside other members of the team and take ownership of the tasks you are given.

An interest and knowledge in the canine world would be useful but not essential as full product training will be given.

What we can offer as a Client Services Adviser
  • Competitive Salary
  • Generous contributory pension scheme
  • Interest-free season ticket loan
  • Life assurance and healthcare cash plan
  • 22 days annual leave plus bank holidays, increasing by one day after every full year of service up to a maximum of 26 days
It's an exciting time to join The Kennel Club as we begin the next stage in our journey, ensuring that we adapt and remain future-focused while retaining and celebrating our heritage.

The application process

If you are interested in applying for this position, please send your CV and a covering letter explaining why you are suitable for this role to this email address. Further information can be requested from this email address.

Please be advised that if you are a member of The Kennel Club and are successful in your application you will be required to relinquish your membership.

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Next step - Learn more about The Kennel Club

Want to know more about The Kennel Club? Learn more about our history, campaigns and facilities.