Job opportunities

Dog giving a high five
Rachel Oates © / The Kennel Club

The primary objective of The Kennel Club is to improve in every way the welfare, health and general well-being of all dogs throughout their lives, through various research and educational programmes, and our charitable trust.

As an organisation we are committed to promoting and protecting dogs' varied roles in society and defending the interests of all dog owners.

If you have the relevant skills, an interest in dogs, and want to join our team, please read on.

Our central London office is located at Clarges Street, Mayfair, London, W1J 8AB.

Equal opportunities and diversity

The Kennel Club is committed to activities that promote the culture of equality of opportunity. We recognise the worth of every individual and appreciate the benefits to be gained from making full use of people's talents to enhance our business performance.

We are committed to ensuring that recruitment, selection, training, development and promotion procedures result in no job applicant or employee receiving less-favourable treatment on the grounds of:

  • race
  • colour
  • nationality
  • ethnic or national origin
  • religion or belief
  • disability
  • trade union membership or non membership
  • gender
  • sexual orientation or marital status
  • full-time/part-time status

The Kennel Club's objective is to ensure that individuals are selected, promoted and otherwise treated solely on the basis of their relevant aptitudes, skills and abilities. All employees are responsible for ensuring that our equal opportunities and diversity policy is adhered to.

Rewards and benefits

To work for The Kennel Club you need to be passionate about making a difference for dogs. We believe that the unique skills and dedicated work of our staff should be rewarded. Below are the benefits we offer our staff:

Learning and development

We aim to provide learning opportunities that support our business at individual, departmental and organisational level. We will provide training opportunities to permanent, temporary and part-time employees to maintain and improve work performance and development opportunities to support employees in realising their potential where opportunities exist within The Kennel Club.

We aim to create an environment where individuals are able to take responsibility for their own learning and development; an environment which recognises learning as an important element of organisational and individual achievement. We aim for continuous improvement in everything that we do. We have a dedicated learning and development team and offer financial support for professional and vocational qualifications, with five days' study leave provided.

Induction training

A structured induction plan will be provided by a manager for all new employees and where necessary for existing employees embarking on a new role. This will include an overview of The Kennel Club and on-the-job orientation. Seminars/workshops designed for inducting new employees are also organised by the human resources department.

Flexibility

We make every attempt to help colleagues achieve a work/life balance through flexible working practices. These can include many types of part-time working arrangements. The options available to colleagues will depend on individual circumstances, and the demands and priorities of the department in which employees are based.

Paid holiday

We offer a core annual leave entitlement of 22 days (pro rata) in addition to statutory holidays, increasing by one day per year up to 26 days per year. In addition to this, staff who work during the weekends of Crufts and Discover Dogs can opt to receive one and a half days' leave for each day worked. 

Well-being

The health and well-being of our staff is important to us. This is why we provide a number of health-related benefits for employees such as a healthcare cashback programme with the first level paid for by The Kennel Club. In addition to this, free eye tests are available for all staff, with a further £55 voucher given towards buying spectacles (dependent upon eye test results). All employees are able to benefit from an employee assistance programme, providing access to independent advisors and counsellors for staff and their immediate families. We have also set up an arrangement with an occupational health service to which we can refer staff if there are any health concerns.

Salaries

We offer salaries that reflect the market we operate in and regularly check ourselves against similar roles in other organisations.

Pension

It is never too early to plan for your retirement and whatever arrangements you have made already, our stakeholder pension scheme (provided by Legal and General) is a valuable addition to them, particularly as The Kennel Club will contribute too.

Life assurance

Free life assurance is provided to all staff working at The Kennel Club, at the rate of two times your annual basic salary in the event of death in service. If you are a member of our stakeholder pension scheme, this is three times your annual basic salary.

Interest-free season ticket loan

Travel can be expensive. To help you pay for your travel to work, you can apply for an interest-free season ticket loan for travel on buses, coaches and trains, with repayment made over 12 months through a deduction to your monthly salary. This is available to full-time staff members who have successfully completed their probation.

Long service and retirement

We are really proud of the length of time colleagues stay with us. To show our appreciation, we hold a special celebration upon 25 years service and for those who retire. The special person also receives a gift from The Kennel Club (previous gifts have included a flight to Thailand and a laptop computer).

Current vacancies

Client Service Advisor - Fixed Term

Commercial Operations Department
Fixed Term - 6 Month Contract
Homebased - 35 Hours
Various working pattern (including weekend work)

The primary objective of The Kennel Club is to improve in every way the welfare, health, and general wellbeing of all dogs throughout their lives, by means of various research and educational programmes, and our Charitable Trust. The Kennel Club is an organisation committed to promoting and protecting dogs’ varied roles in society and defending the interests of all dog owners.

We are looking for Client Services Advisors to join our busy and vibrant Commercial Operations Department.

Your role within the team will be to deliver Kennel Club Registration services within prescribed timescales.

To succeed in this role, you will be a forward-thinking and future focussed administrator and will possess excellent oral and written skills to high quality detail. 

The ability to work under pressure and to tight deadlines is a must, as is the ability to work with KPI’s (Key Performance Indicators). 

You will have good working knowledge of databases and in particular CRM and Microsoft packages.

To excel in this role, you will be a self-starter with ability to manage workload prescribed to KPIs and take ownership for the tasks that you are given.

Excellent time management and organisational skills are a must to succeed in this role, alongside the desire to assist the department to grow moving forward.  You will need to be reliable and flexible with a can-do attitude and be respectful when dealing with internal and external customers. 

An interest and knowledge in the canine world would be useful but not essential as full product training will be given.

Can you provide a first-class level of service to our customers?  If so, then we want to hear from you.

Please be advised that if you are a member of The Kennel Club and are successful in your application you will be required to relinquish your membership for the duration of your employment.

If you are interested in applying for one of the positions, please send your CV and cover letter explaining why you are suitable for the position, please send via email. Further information can be requested from this email address. Closing date for applications is 26 June 2021.

Client Service Advisor - Permanent

Commercial Operations Department
Permanent 35 hours

We are looking for a Client Services Advisor to join our busy and vibrant Commercial Operations Department. The department prides itself on delivering a first-class service to a wide range of customers. We want like-minded people to join our team and help us continue with The Kennel Club’s objective of “Making a difference for all dogs”.

Your role within the Department will be to ensure you offer a consistently high standard of service to all our customers. Administering the variety of services, The Kennel Club offers, your role will be to ensure our customers have all the information and support they require.

You will be a forward thinking and solution minded administrator who possesses excellent verbal skills. In addition, you will have experience of handling outbound and/or inbound calls effectively with the ability to link and promote products as well as being able to handle calls with a problem solving and open-minded approach. 

Excellent written and communication skills are essential as is the ability to work under pressure and to meet tight deadlines.  You will also have good working knowledge of Microsoft Outlook, Excel and Word and have worked with web-based systems and packages (Ideally CRM systems). Experience of working in an operational environment with defined KPI’s and deadlines based around service, accuracy and productivity is an advantage.

You must be capable of working on your own initiative, but with a team player attitude and approach. Organisational and time management skills are a must, as well as being results orientated with a “can do” attitude. You will need to be reliable and flexible to cope with the varied demands of the business and have worked in a customer focused organisation, with all the personal attributes to deliver exceptional service and support to our external customers.

An interest and knowledge in the canine world would be useful but not essential as full product training will be given.

Please be advised that if you are a member of The Kennel Club and are successful in your application you will be required to relinquish your membership for the duration of your employment.

If you are interested in applying for one of the positions, please send your CV and cover letter explaining why you are suitable, please send via email. Further information can be requested from this email address. Closing date for applications is 25 June 2021.

Client Services Advisor – Call Centre

Commercial Operations Department
Office Based (Aylesbury) and Homebased as required

We are looking for Client Services Advisors to join our busy and vibrant Commercial Operations Department.

Your role within the team will be to ensure that our customers have all the information they require and that they feel valued. 

To succeed in this role, you will be forward-thinking and future focussed, and will possess excellent oral and written skills.  You will also have extensive experience of working within a call-centre environment and handling inbound and outbound calls, with the ability to link and promote products.

The ability to work under pressure and to tight deadlines is a must, as is the ability to work with KPI’s (Key Performance Indicators). 

You will have good working knowledge of Microsoft packages and web-based systems (including web chat and CRM systems).

To excel in this role, you will have the ability to work alongside other members of the team and take ownership for the tasks that you are given.

Excellent time management and organisational skills are a must to succeed in this role, alongside the desire to assist the department to grow moving forward.  You will need to be reliable and flexible with a can-do attitude and be respectful when dealing with internal and external customers. 

An interest and knowledge in the canine world would be useful but not essential as full product training will be given.

Can you provide a first-class level of service to our customers?  If so, then we want to hear from you.

Please be advised that if you are a member of The Kennel Club and are successful in your application you will be required to relinquish your membership for the duration of your employment.

If you are interested in applying for this position, please send your CV and a covering letter explaining why you are suitable for this role via email by 26 June 2021. Further information can be requested from this email address.

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Next step - Learn more about The Kennel Club

Want to know more about The Kennel Club? Learn more about our history, campaigns and facilities.