Help centre

Find help and advice to our most frequently asked questions. If you are unable to find the answer you need then you can contact the department you need via email or phone.

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Online account services

Need to set up a new one? Missing dogs from your profile? Use this section for information about your online account.

Online account services

Registrations

Need to know the status of your litter application? Need help with changing ownership? Find out more about our applications

Registrations

Pet insurance

Need to find out more about Kennel Club Pet Insurance? Speak with our insurance team to find out more about your insurance cover.

Pet insurance

All help topics

Breeders

Need support or advice? Need to check the status of your registration application? Contact us for further help.

Breeders

Canine activities

There are a wide range of competitive dog activities on offer if you need help speak with our canine activities team.

Canine activities

Dog training

Are you looking for a training club? Or are you an instructor needing help? Help can be found in this section.

Dog training

Dog owners

Are you a new dog owner looking for advice? Or an existing dog owner who needs support? Contact our team below.

Dog owners

Events

Need to speak with our events team about one of our events e.g. Crufts, Discover Dogs or The Kennel Club International Agility Festival?

Events

Facilities

Do you have a booking at The Kennel Club building Stoneligh? Or want to take a tour of our library? Find out more below.

Facilities

Health and welfare

Have you submitted results to us that you can't see? Or need to understand what tests you need? Speak with our health team.

Health and welfare

Marketing and Press

Looking to advertise with us or become a new sponsor? Are you a member of the press who needs to speak with our PR team.

Marketing and Press

Memberships

Looking to renew your membership with us? Or find out more about how you can become a member. Speak with our team here.

Memberships

Customer complaints policy

If you've contacted us and you feel that we haven't resolved your complaint satisfactorily, please see our customer complaints policy.