Frequently asked questions

Update to customers

Please note that due to the current lockdown restrictions, the processing of postal applications will be severely impacted due to the closure of our offices and we would request that you do not send any postal applications to us. All  services are available to apply for online with the following exceptions.

Litter Registration (Form 1) Exceptions:
  • Adding puppies to an existing litter
  • Naming a litter using more than one Kennel Name
  • Dam is over the age of eight years old at the date of whelping
  • Litter that has multiple sires
  • Belgian Shepherd Dogs, Chihuahuas (Smooth Coat), Collie (Smooth) and Collie (Rough) and Dachshunds – in the case of a different breed being produced, i.e. long coat
Please note: applications are currently taking 33 days to process. We will notify you as soon as we have processed your applications or if we require further information. 
In addition following services are also not available online: 
  • Variation of a Kennel Name (Form 11)
  • Permission to breed from a dam who is over 8
Litter applications are currently taking 33 days to process. All other online applications are still be being processed as normal within 28 days subject to them not requiring further information. We will aim to process postal applications as soon as  restrictions are lifted.  We are sorry for any inconvenience caused.
My order is over 28 days what can I do?
If your order is for a litter, these are currently taking 33 days to process.

If your order is for one of our other applications and is over 28 days you can email us once to let us know. Please state the following information :
  • If your order was completed via post or online
  • Email address you used to place your order, where relevant 
  • What your order was for
  • Invoice number
  • Name and Kennel Club number of dog if your order is in relation to anything outside of a litter registration application

Please be assured we will respond to you as soon as possible. Multiple emails however can delay our response times and we kindly request you only send us one email to let us know.

Frequently asked questions

Below you can find step-by-step guides on how to use The Kennel Club's website.
New user
If you are a new user, please use our step by step guide to create an account. 

1. Go to the right-hand corner and click 'login'



2. Click 'sign up now'

 
3. Enter your email address

4. Click 'send verification code'

5. Look in your inbox for a six-digit code

6. Click 'verify code'

7. Choose a password

 

8. Enter your details for your account

 

9. Sign up to preferences

 
10. Go to your account

Previous MyKC or Academy user
Please create an account on our new website using the same email address that you have used previously (such as for myKC or The Kennel Club Academy). You will need to create a new password. Using the same email address will mean you should still be able to see all of your registered dogs.
What do I do if I can't see my data, such as registered dogs?
If you have created an account with the same email address you have used with The Kennel Club previously and believe there is information missing from your account such as your registered dogs, then we may just need to clean up some of your data first. The quickest way to get help is if you fill in the missing information form in your account.
Services unavailable

We are currently undergoing maintenance across the following services and aim to have them back up and running from the end of October. Services currently unavailable are: 

  • Find a Club
  • Find a Judge
  • Find a Show
  • Find a Rescue

Litter registration

When will I receive my documents?

We are currently experiencing a high volume of applications at the moment. We aim to process these as quickly as possible, however in some instances, it can take up to 33 days from the date of your submission to the documents arriving with you. We ask during this time that you do not email or call as we are unable to respond to everyone and this may only cause additional delay. Applications are being processed in date order so please bear with us.  

How do I help my puppy buyers?

We appreciate that it can be difficult for your puppy buyers to be assured you have applied for a litter registration with us. Please use the email we have sent you as proof that you have submitted an application with The Kennel Club and subject to your application meeting all the relevant checks for approval, your documents will be posted within the 28 day window.

What happens to my Kennel Club Pet insurance?

We would like to reassure customers that all aspects of The Kennel Club Pet Insurance website are working as usual. You can still activate free insurance for your litters and their new owners, 24 hours a day, 7 days a week. You may not be able to use your puppy's registration number to activate cover, however you are still be able protect your litters with 5 weeks free insurance. Visit The Kennel Club Pet Insurance website and enter the puppies' and owner's details to activate today.

How do i select the sire on the online litter registration?

1. If you do not own the sire, you just need to select the drop down:

2. Then select i do not owner the sire:

3. When you are asked 'Is the sire an overseas stud dog?' the response will default to no. Then click 'continue'

4. Select button for either sire's registered number or sire's stud book number

Online account

How to create an account

1. Go to the right-hand corner and click 'login'



2. Click 'sign up now'

 
3. Enter your email address

4. Click 'send verification code'

5. Look in your inbox for a six-digit code

6. Click 'verify code'

7. Choose a password

 

8. Enter your details for your account

 

9. Sign up to preferences

 
10. Go to your account

How to change your password

1. Go to the right-hand corner and click 'login'

 
2. On the left-hand navigation, go down to 'update password'

 
3. Enter your email address

 
4. Confirm the verification code

 

5. Enter a new password

 

6. Your password will be updated

Forgotten password

1. Go to the right-hand corner and click 'login'


 
2. Click on 'forgot your password?'


 
3. Enter your email address


 
4. Confirm the verification code


 
5. Enter a new password

 

How to find The Kennel Club Academy

1. Go to the right-hand corner and click 'login'

 
2. Sign into your account

3. Once in your account on the left-hand side you will see the title 'Academy'

 
4. Click on 'Academy' and it will take you to the new Academy dashboard

 
5. Once in your dashboard, you can complete courses and assessments

Managing your litter advert for Find a Puppy (if purchased in litter journey)

1. Once your litter has been approved you will be able to create your advert

2. Go to the right-hand corner and click 'login'

 
3. Click on 'my registrations'

 
4. Scroll down to the litter and select 'view litter details' on the litter you wish to advertise

 
5. Click on 'edit advert preferences'

6. You can upload up to four images with captions - these could be of the whole litter, dam/sire and individual puppies. One image can be selected as the main image – this is what will appear on the results tile in Find a Puppy

Managing your litter advert for Find a Puppy (if not purchased in litter journey)

1. If you prefer, you can create an advert for Find a Puppy after you have paid for your litter registration. This can be managed via your online account. First, you will need to wait for your litter to be approved and you will then be able to create your advert

2. Go to the right-hand corner and click 'login'

 
3. Click on 'my registrations'

 
4. Scroll down to the litter and select 'view litter details' on the litter you wish to advertise

 
5. Click on 'edit advert preferences'

6. Once here, you can purchase your advert

 
7. Once purchased, you will be presented with a screen which says 'manage your purchased litter advert'

 

Removing your litter advert for Find a Puppy

1. Go to the right-hand corner and click 'login'

 
2. Click on 'my registrations'

 
3. Find the litter you wish to remove

4. Scroll down to the litter and select 'view litter details' on the relevant litter

 
5. Click on 'advert settings'

 
6. Move the slider which says 'advert published' to deactivate the advert

 

Marking individual puppies as sold

1. Go to the right-hand corner and click 'login'

 
2. Click on 'my registrations'

 
3. Find the litter with the puppy you want to mark as sold

4. Scroll down to the litter and select 'view litter details'

 
5. Click on 'advert settings'

 
6. Click on the box which says 'sold'

7. The puppy will now be marked as sold

Dog look up, Health Test Results Finder and CoI

How do I look up a dog?
If you would like to look up a dog's pedigree or health test results, you can do so by using our Health Test Results Finder. This can be found within your account or by visiting the health section of the website.
Where do I find the Inbreeding Coefficient calculator?
The Inbreeding Coefficent calculator can be found within your account login or in the breeding and health sections of our website.

Clubs

How to cancel a listed status club subscription
If you would like to cancel your listed status application, please email us: 
How to order Good Citizen Dog Scheme stationery online

1. Go to the right-hand corner and click 'login'

 
2. Switch from your account to the club profile account

3. Click the Good Citizen Dog Scheme stationery order form

4. If you are not logged in, it will give you an error message

5. Complete all the relevant details on the form and add your products to your cart. You will then be able to complete your payment method

How to submit your club results

1. Go to the right-hand corner and click 'login'

 
2. Switch from your account to the club profile account

 
3. Go to 'show diary'

 
4. Scroll down to 'past shows'

5. Click on 'add results'

  

6. Enter all results into one of our Excel templates provided

7. Upload the Excel file by clicking on the 'upload results' button

 
8. Results are submitted

 

How to apply for your show/trial application and receive your licence

1. Go to the right-hand corner, click 'login' and enter your details

 
2. Switch from your account to the club profile account

 
3. A link to the show/trial application will be displayed on your dashboard

Subscriptions

How to manage your membership subscriptions online

1. Go to the right-hand corner and click 'login'

 
2. Sign into your account 

 
3. Click on 'my subscriptions'

 

Renewing subscriptions and memberships

Auto renew

If you have subscriptions/memberships set to automatically renew (i.e. via a direct debit), we will automatically renew your subscription for another term. If the renewal payment amount or the payment date has changed from your existing subscription, we will send you a notification of this change via email six weeks prior to the renewal due date.

Manual renew

If you didn’t select to automatically renew your subscriptions/memberships, we will ask you to manually make payment to ensure the continuation of your subscriptions. You can do this within your online account under the section called 'my subscriptions'. You will be notified of upcoming manual renewals prior to the subscription renewal date. 

You can manage your subscriptions within the 'my subscriptions' area of your online account. Customers who have subscriptions set to manually renew will be able to make online payments via the 'my subscriptions' area of their account 14 days prior to the renewal date.