How to create an account?
1. Go to the right-hand corner and click 'login'
2. Click 'sign up now'
3. Enter your email address
4. Click 'send verification code'
5. Look in your inbox for a six-digit code
6. Click 'verify code'
7. Choose a password
8. Enter your details for your account
9. Sign up to preferences
10. Go to your account
Address update
To change your address, follow the steps below:
- Login to your account
- Go to the dashboard
- Click my contact details
- Edit your address
Cannot login to account
To create an account follow the steps below:
1. Go to the right-hand corner and click 'login'
2. Click 'sign up now'
3. Enter your email address
4. Click 'send verification code'
5. Look in your inbox for a six-digit code
6. Click 'verify code'
7. Choose a password
8. Enter your details for your account
9. Sign up to preferences
10. Go to your account
Change email address
Change name
Change password
1. Go to the right-hand corner and click 'login'
2. On the left-hand navigation, go down to 'update password'
3. Enter your email address
4. Confirm the verification code
5. Enter a new password
6. Your password will be updated
Change telephone number
To change your telephone number, please follow the steps below:
- Login to your account
- Go to the dashboard
- Click my contact details
- Edit your telephone number
Close account
Please note that a request to close an account will result in the online account being closed, but your details will be retained on the database for the dogs in your registered ownership as necessary for us to maintain and administer its Kennel Club registration database.
If you would like to make a request for full erasure of your data under the data protection legislation, please contact our Data Protection team. Please see section four of our Privacy Policy for further information.
Please note that the canine data remains integral to Kennel Club registration records, including pedigree, ancestry and canine health information. It is required for us to maintain and administer its Kennel Club registration database. Such data, therefore, remains necessary for the purposes it was collected and processed.
Error message
Login
To login to your account, follow the steps below:
- Go to the right hand corner and click login
- Enter your email address
- Enter your password
Since September 2020 we have been asking all of our existing customers to create a new account. If you haven't already done so, please create an account using the same email address you used previously. You will need access to your email as part of the security checks.
Missing information
Please note: It can take up to 10 days for us to look into your missing information form. Please do not contact us during this time as we will work through these in date order.
Payment problems
Unlock my account
The Kennel Club Academy
Login problems
To login to your account, follow the steps below:
- Go to the right hand corner and click login
- Enter your email address
- Enter your password
Since September 2020 we have been asking all of our existing customers to create a new account. If you haven't already done so, please create an account using the same email address you used previously. You will need access to your email as part of the security checks.
Can't see a course/assesment
If you are unable to see a course/assement please contact our Kennel Club Academy team.
Further information
If you have any further questions, please email our Kennel Club Academy team
Publications
Further information
If you have any further questions, please contact our publications team at Publications Mailbox or via phone on 01296 318540 selecting menu option 1 and entering 1278.
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Contact us via phone 01296 318540.