Return and Refund Policy

1. The Kennel Club Return and Exchange Policy

We want you to have total confidence in all of your dealings with us and we are committed to giving you the best possible products, prices and service. This policy is offered in addition to your legal rights

To complete your return, we require a receipt or proof of purchase.

1.1. Faulty or Damaged Products

Should any product purchased from us be found to be faulty on receipt, damaged in transit, or differ from the description given in our literature or on our website, you have the right to, and we will be pleased to arrange, either a full refund of the product price, or a replacement of the product at your discretion.

All returns involving faulty or damaged goods must be notified to us within 30 days of delivery.

1.2. Returns for Other Reasons

If you have purchased an item mistakenly or wish to return your order for any other reason, through no fault of The Kennel Club, we will be happy to replace or refund the item provided that the original item is returned to us unused/unworn, in its original packaging (with labels attached where applicable) and in saleable condition.

Returns for any other reason must be notified to us within 14 days of delivery. You then have a further 14 days to return the item(s) to us.

In cases where the customer has mistakenly purchased a product or a similar reason, the return shipping must be arranged at the customer’s own expense. If the customer is either unable or unwilling to arrange return shipping, we reserve the right to charge an uplift fee to cover the cost of arranging shipping from the customer. In cases where an entire order is returned, we reserve the right to retain the cost of the outward shipping in addition to the above.

1.3. Exchanges

We can only exchange for a different product of the same price as the original item. 

Please note, returning items for exchange will be made at the customer’s own expense.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

1.4. Receipt of Incorrect Items

We do our best to ensure your products are correct. However sometimes mistakes happen, albeit rarely. If you receive the wrong items accidentally or a mistake is made on your order, please inform us immediately and we'll do our best to get the correct items sent to you as soon as possible, free of charge.

1.5. Return Information

We cannot accept responsibility for items damaged or lost in return transit, and therefore recommend using a recorded delivery method for any items intended for return. We do not guarantee that we will receive your returned item.

1.6. Timescale

Returns are processed within 14 working days of us receiving the goods back. It may take longer to process your return at Christmas or bank holidays.

1.7. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.

1.8. Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact The Kennel Club department you arranged your refund with.

1.9. Contact Us
To arrange to return a product or for further information about returns or refunds please contact the relevant department of The Kennel Club according to the product or service.

2. The Kennel Club Event Cancellation Policy

This policy applies to events organised by The Kennel Club, namely Young Kennel Club courses and events, The Kennel Club Health Seminars and Have a Go Dog Shows.

2.1. Cancellation by Delegates or Exhibitors
We recognise that on some occasions, members, delegates and exhibitors will book onto events and subsequently find that they are unable to attend. In these situations we ask that you notify us of the need to cancel as soon as possible.
  • If you cancel at least 28 working days prior to the start of the course you will receive a full refund.
  • If you cancel less than 28 working days before the event you will not be entitled to a refund.

To cancel a place on a Young Kennel Club event or course, notice of cancellation must be sent by email.

To cancel your place on a Have a Go Dog Show event, notice of cancellation must be sent by email.

To cancel your place on a Kennel Club Health Seminar, notice of cancellation must be sent by email.

No refund will be made for non-attendance on the course or at the event.

2.2. Cancellations by The Kennel Club and Changes to Course Content

The Kennel Club events and courses are constantly updated and whilst we endeavour to deliver the courses as advertised there may inevitably be occasions where we have to change content without prior notice.

Similarly The Kennel Club events and courses may be affected by various circumstances and whilst we endeavour to deliver the events as advertised, on occasion or in exceptional circumstances, we may find it necessary to cancel an event. When this need arises we are committed to taking positive steps to alert you to the cancellation as soon as possible.

In the case of a cancellation by The Kennel Club, members, delegates or exhibitors will be offered a full refund.

2.3. The Kennel Club Declaration

On applying for any events and activities you agree to submit to and be bound by The Kennel Club Rules & Regulations in their present form or as they may be amended from time to time in relation to all canine matters with which The Kennel Club is concerned, and that this entry is made upon the basis that all current single or joint registered owners of this dog(s) have authorised/consented to this entry. You also undertake to abide by the Regulations of this Show and not to bring to the Show any dog which has contracted or been knowingly exposed to any infectious or contagious disease during the 21 days prior to the Show, or which is suffering from a visible condition which adversely affects its health or welfare or to bring any dog which has been prepared for exhibition contrary to The Kennel Club Regulations for the Preparation of Dogs for Exhibition F (Annex B).