Call Centre Agent

Aylesbury - brand new offices (August 2017)

Benefits:   22 days holiday up to 8% contributory pension, Childcare vouchers, 3x life assurance and free parking, Simply Health scheme.

The Company

The Kennel Club’s primary objective is to promote in every way, the general improvement of dogs. The organisation was founded in 1873 and is able to offer dog owners an unparalleled source of information, experience and advice on dog welfare, health, training and breeding. You may be more familiar with CRUFTS, the world’s greatest dog show, which the Kennel Club organises as well as a range of educational projects including the Good Citizen Dog scheme, the Young Kennel Club, lobbying parliament and charitable donations through the Kennel Club Charitable Trust.

Daily Responsibilities

The Kennel Club Operations Department based in Aylesbury is looking for a number of Client Services Assistants to join their busy and vibrant call centre and data centre on a permanent and temporary basis due to the volume of calls. The department is the first point of contact for customers to the Kennel Club and manages a varied range of calls, as well as the administrative side of all Kennel Club services and products. The role will involve working as a call centre agent, mainly inbound calls in a busy team. You will also be required to process forms which will entail a high volume of data input, as well as respond to emails and write correspondence.

Knowledge, Skills and Qualifications required:

  • Previous Call Centre experience – a minimum of 1 year
  • Previous experience of using a database
  • Previous data Input experience
  • Ability to write and construct letters/emails
  • Excellent written and verbal communication
  • A team player but able to work on own initiative
  • Good working knowledge of Word/Excel/Outlook
  • Ability to stay calm under pressure
  • Good time management/flexible towards working hours
  • Accuracy and attention to detail

What the company will offer:

  • Competitive Salary
  • 22 days holiday (rising to 26)
  • up to 8% contributory pension
  • Childcare vouchers
  • 3x life assurance
  • free parking
  • Social Events
  • Simply Health Scheme

If you are interested in the above position, please email your CV and a covering letter to

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