The Enhanced Service With No Further Charges

Petlog Premium membership is charged at just £10.00 for the lifetime of your pet and allows you to make any number of amendments without incurring additional costs.

  Upgrade to Petlog Premium

Lost and Found

Should the worst happen and your pet goes missing, the Petlog Lost and Found service will give you the reassurance that you are doing everything possible. Within minutes of you alerting us - and you can use SMS text message, web or telephone - Petlog will send a Lost Pet Alert email to registered authorised agents within an approximate 30 mile radius of where your pet went missing.

Lost Pet Notification:

• By Phone - Contact us on 0844 463 3999. We will send out an alert at any time of day, 7 days a week.
• Web - Utilise this website to access your pet's record and activate the Lost Pet button. You will also be given the option to add these details to the Lost Pet page on the website.
• SMS Text message - Please store the details of this alert in your mobile phone. Store the telephone number and message as follows: "LOST followed by the microchip number". It is important that you store this information, so that wherever you are, this alert can be activated immediately. Complete instructions on how to utilise this service is available in your Petlog Premium wallet.

We need to keep our records as up to date as possible and ask that you inform us about your pet once it has been reunited with you so that we can update our records. This can be completed through accessing your records on this website or contact us on 0844 463 3999.

No change of address fees
If you move home or change telephone numbers we will update your records for free. An up-to-date entry on the Petlog database is essential to help reunite you with your pet if he or she is lost or strays

2nd carer contact details free
As a Petlog Premium member, you can add or amend the contact details of a friend or relative absolutely free - a vital back-up should we be unable to reunite you with your pet for whatever reason.

No charge for holiday/travel details
If your pets are accompanying you away from home, notify Petlog of your temporary address and contact details free of charge. Should your pet stray, he or she will be reunited with you wherever you are.

Petlog Collar Tag
2 Plastic Petlog Collar Tags to identify your pet as microchipped. Our telephone number is on the tag so if your pet is found by a member of the public we can advise them on the quickest way to get your pet back with you

Petlog Wallet
You will also receive the exclusive Petlog Premium members' document wallet so that you can keep your pet's details safe and in one place.

Make your own Lost Pet posters
We have put together a format for a Lost Pet poster which you can download onto your own computer and include a photograph of your pet. This will help alert your neighbourhood to look out for your missing pet.

Update your records whenever you need - by web or phone.
It is vital that you keep your records as up to date as possible, and we have adapted our system to provide you with complete control 24 hours a day. Through this website you can update your records any time of the day or night. Please include all telephone contact details and 2nd carer details so that we can contact you if your pet is found.

Petlog is the only UK member of the European Pet Network.

This means if your pet is found in Europe, authorised agencies can help bring you and your pet back together.

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