The Kennel Club is concerned to have received several reports of people having received unsolicited calls from individuals claiming to be representing the Kennel Club or companies affiliated to the Kennel Club.  Some calls have been received from a company offering supported website services and it has been suggested that this has been endorsed and sanctioned by the Kennel Club.

We would like to assure anyone receiving a call that the Kennel Club and its marketing partners will only contact people regarding related services or offers if they have given permission for us to do so. If ever in doubt as to the authenticity of the approach, please contact us in order that we can verify.

Anyone receiving a telephone call from someone claiming to be from the Kennel Club, should ensure that they do not give out any of their personal details or online account information, as these would never be requested during a genuine call from the Kennel Club itself. People should also be cautious about making any immediate purchase from an unsolicited call without checking the credentials of the caller.

If in any doubt, ask for the person's name and extension number and advise that you will call them back through the main Kennel Club number - 0844 4633 980. The Kennel Club also welcomes reports of any such calls on this same number or via email to web.registrations@thekennelclub.org.uk.

We have been in touch with Trading Standards and the advice is that anyone receiving a call which gives them cause for concern or complaint should report the matter to Trading Standards directly via the contact details below:

Consumer Direct – 0845 404 0506
You will then be directed to the local Trading Standards Office during that phone call.

Or email via the Trading Standards website: http://www.consumerdirect.gov.uk
Go to the ‘Contact Us’ section and post your email as directed http://www.consumerdirect.gov.uk/contact

Trading Standards will be able to advise you further and will then be able to investigate directly – but they need your individual reports in order to do so.
 

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